FAQs - Eureka Pet Co

Free Delivery Australia Wide. Order before 12 December to get yours before Xmas (excluding WA/NAT).

FAQs

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We are proud to support Australian businesses and farmers with over 99% of Eureka recipes being made from Australian sourced ingredients. All of our proteins are Australian sourced - from sustainably harvested Kangaroo, Wild Venison and Wild Boar to free range Chicken and pastured Lamb.

Our food is 100% certified carbon neutral through our partnership with NOCO2 - Australia's longest running carbon certification scheme. All of our meat is sourced as sustainably as possible - much of our protein is wild caught Australian game that has been ethically harvested to preserve native habitats & agricultural land. Our lamb is grass-fed, our chicken is free-range and our fish oil are also obtained through wild-caught, sustainable fishing practices. We use solar powered ovens to slowly air dry our food at a low 68 degrees, maximising the nutritional benefits of the high grade ingredients included within the Eureka recipes & minimising the impact on the environment. Long story short, our sourcing and processing techniques mean that our carbon footprint is as small as it can be which is why we think our food is best for the planet and your dog!

Literally - caught in the wild! Our Kangaroo, Wild Venison & Wild Boar are all ethically harvested by accredited professionals on private property across NSW and VIC. Removing these invasive species is a critical part of native habitat conservation - using the meat to nourish our best mates also ensures that this high quality, nutritious protein is not wasted. Grass-fed and wild caught meats are shown to have less fat and are richer in nutrients than their grain-fed counterparts. They can also contain a higher amount's of Omega 3: Omega 6 ratio, which has many benefits for your dogs health.

Air-drying combines the best of cooked and raw approaches. Like raw meals & raw processing methods like ""freeze-dried raw"", air-drying preserves nutrients and taste better than high heat methods. Unlike raw, Eurekas' unique air-drying process involves a ""kill step,"" which eliminates pathogens so there is no food safety or handling risk. We also utilise solar oven technology to significantly reduce the impact on the environment. Our air-drying process makes the food dry enough to last for weeks after opening, but has enough moisture to eat without any additional preparation. You'll notice that you feed a lot less on Eureka because there are zero fillers which means you'll also be picking up a lot less poo!

Yes, due to the high quality ingredients & formulations, Eureka is suitable for all life stages including large breed puppies who require specific amounts of Calcium and Phosphorous for healthy bone growth. The feed amounts will differ depending on the age, weight and activity levels of your dog. Growing puppies require higher levels of energy and protein so you will see that the feed amounts will be higher. Don't worry, we help to take the guess work out of the feeding amounts with our feeding calculator found here. This tool allows you to enter in the unique characteristics of your pet to determine the proper feeding amount, including weight and life stage.

Eureka has a soft, jerky-like texture. Due to the manufacturing process and type of product, the size of each piece can vary. We are constantly trying to improve the touch and feel, and would love to hear any of your feedback - just shoot us an email to hello@eurekapet.co !

All Eureka foods are complete and balanced and are formulated to meet the AAFCO Nutrient Requirements for All Life Stages. Not only do they meet your dogs daily nutritional requirements they actually exceed them ensuring that your pet reaches peak condition and performance. If you have a pet with unique health issues, we always recommend that you consult your vet to ensure you select the best food for your best mate.

The best way to determine proper feeding guidelines for your pet is to use the feeding calculator in our onboarding process and in your dashboard once you create an account. This tool allows you to enter in the unique characteristics of your pet to determine the proper feeding amount, including weight, activity levels and life stage. Note, every dog is different and you may have to refine the feed amounts depending on your dogs weight and performance once you start feeding Eureka.

Because our recipes are more nutritionally dense than traditional kibble we offer personalized feeding amounts on our website. When transitioning onto Eureka food we recommend starting with a gradual transition period over a period of 5-7 days to avoid any stomach issues. This allows your pet's digestive system time to adjust to high nutritional value of our recipes. In general, we recommend that you start by swapping 15% of your dogs diet across to Eureka, increasing this amount by 10-15% each day until you are feeding 100% Eureka by day 7 or 8. If you are planning to feed a portion of Eureka with their old diet then you will be able to transition quicker depending on the amount of Eureka you are planning to feed. It is normal for your dog to have soft stools for 1-2 weeks as the gut adjusts to a new, energy dense diet.

Our feeding algorithm takes into account various factors about your dog including their age, weight, activity level, body condition score and other variables such as the portion of feeding you have chosen for your best mate. You can find the recommended feed amounts under the "Your Account" section.

Since Eureka is more nutritionally dense and more digestible than conventional dog food (kibble), you will find that you are feeding a lot less. Kibble foods typically contain a lot of ingredients such as corn, grains and other starches that act as fillers. These typically give your dog the feeling that they are full plus they help to keep the cost of food down but offering zero benefits. As Eureka is incredibly delicious, contains zero fillers and is an very energy dense food, you will find that your dog comes back sniffing for more AND you might feel that you are not feeding enough. During the transition period, we recommend dividing the daily serving amount into two or three feedings during this time. Our personalised recommendation algorithm tends to err on the side of a lean body shape rather than over-feeding to avoid your dog putting on excess weight so we suggest that you start with this amount for the first week or two after transition. If you notice your dog losing weight or acting hungry, try increasing the amounts in small increments. Repeat the process until your dog is satisfied. Along the way, feel free to reach out and we’re happy to provide our guidance, as well!

No problem! You can go into your account and adjust your feeding amounts and this automatically alter the days that your bag(s) will last as well as your delivery scedule. Otherwise, Just let us know the amount you’re feeding per day (e.g. 1 cup, 2 cups, etc.) and we can update your subscription to be based on the new amounts.

At Eureka we customise the feeding giude based on the needs of your dog and information provided. This determines the feed amounts, bag(s) sizes and delivery schedule. After you have placed an initial order you can cancel your subscription at any time without any ongoing committments so long as you do it before your next order has been shipped. No hassles, no committments, no worries!

Before opening, Eureka will stay fresh for 12 months. After opening, it will not spoil for atleast 8 weeks so long as it is stored in a selaed container in a cool, dry place. We produce Eureka in small batch runs which means that your food is fresh as possible when you recieve it.

Yes, we use a single polymer (plastic) bag that can be recycled via the redcycle ™ partner programme.

Eureka foods are complete and balanced for all life stages and all breeds. As such we do not recommend adding supplements to your pet’s diet unless specifically recommended by your veterinarian.

Eureka is a meat first diet with over 96% of our recipes are meat, bone and fats. Dogs eat to obtain energy first and foremost which is why it is essential to have the right macro nutrient profile. This includes providing quality animal proteins and fats and as few carbohydrates as possible which are used as fillers in other commercial foods. We use a small amount of ancient grains in our recipes such as Chia seed along with Flax seeds which are an excellent source of omega-3 fatty acids. All of our recipes are very low in carbohydrates (less than 4%), steering clear of higher glycemic index carbohydrates, such as potatoes, rice and corn, as these are tied to blood sugar spikes which increase risk of diabetes in dogs. No nutritional standard – AAFCO, NRC, or FEDIAF includes carbohydrates as an essential nutrient. We also avoid legumes such as lentils, chickpeas and peas, which have been linked to a heart condition - canine dilated cardiomyopathy, in an emerging study by the FDA.

There is an estimated ship date in your confirmation email. You can also check in "Your Account" section of the website to see when the expected delivery date is. Typically shipping takes between 2-5 business days after you receive your tracking email depending on your location. If you need your food soon or if you think an order has been delayed, just reach out to us via e-mail and we can try to get you your food faster. Note, all major carriers are still experiencing delays due to COVID 19, so it may take slightly longer.

Yes. We currently ship “Freight free” to all areas in Australia including most of the far out places! If you live in regional Australia, you will want to allow a few extra days for delivery in your subscription delivery schedule. Our delivery lead times are typically worked out on shipping to state metro areas with a couple of days allowance for surrounding regional areas, however, some regional places can take up to another 5 days for deliveries to reach you. If you’re finding that your running low on food, it’s super easy to update your delivery schedule. Just go into your dashboard and select how often you want to get your deliveries sent to you. You can also pull your next order forward if you need an order shipped urgently.

Sometimes your dog just won't like a particular protein or recipe and thats not a problem. We can either replace the order with a different recipe or give you a refund so long as you notify us within 2 weeks of receiving the order. No return necessary, no hassles! Just email us and we will send out a replacement.

The short answer is - it depends! The cost per day for you to feed Eureka will vary significantly depending on your dogs weight, age, activity level and body condition. This is why we have designed the “Build a Bowl” process to customise a zero commitment plan for your pooch that specifies exactly how much Eureka they will need each month and the cost per day to feed them. Don’t worry - you do not need to share your credit card or payment details with us before we tell you the details of your plan! Our air dried, nutrient dense, high protein formulation also means that the portions of Eureka your dog needs will be significantly smaller than feeding kibble or other dried foods. This is why we strongly recommend using the Build A Bowl process where caloric density and consumption requirements have all been factored in - don’t assume that the 2kg of kibble they normally go through means they need 2kg of Eureka. If the above isn’t enough to compel you to test out “Build a Bowl”, below is our standard pricing for a 1.8kg bag of each recipe. Please note the price per kg reduces up to 20% if your subscription requires multiple 1.8kg bags per month - that’s why it’s called subscribe & save! Wild Boar & Chicken 1.8kg - $108 incl. free shipping Wild Venison & Lamb 1.8kg - $118 incl. free shipping Kangaroo & Lamb 1.8kg - $118 incl. free shipping